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Support

Questions, problems or ideas? Email us at support@solvetoplay.com or use the contact form. We usually answer within two working days, in English or German.

Ideas and bug reports can also go to our feedback portal: suggest features, vote on other parents’ ideas and see what we are working on. In the app you find it under Parent settings → Feedback.

Setup

  1. Install Solve To Play on the iPhone or iPad your kid uses (iOS 18 or later). For full protection, that is your kid’s device, signed in with a child Apple Account in your Family Sharing group.
  2. Open the app and tap whose device it is: “My kid’s iPhone”, or “Shared with my kid” for your own iPhone or iPad that your kid uses too.
  3. Choose a 4-digit parent PIN and your kid’s school grade.
  4. Allow Screen Time access: on your kid’s device with your own Apple Account, on a shared device with its passcode. On a shared device, your kid could delete the app.
  5. Pick the apps, categories and websites that should need tasks first.
  6. Allow notifications. They open the tasks when your kid taps “Start puzzles” on a locked app.

Common questions

Why does nothing happen when my kid taps the button on the block screen?

iOS does not let the block screen open another app directly, so Solve To Play sends a notification instead. Check that notifications are allowed in Settings → Notifications → Solve To Play, then tap the notification.

What if I forgot the parent PIN?

Email us. For security we cannot see or reset your PIN remotely; deleting and reinstalling the app (which needs your Apple Account approval) resets it along with all settings.

How do I change the rules?

Open the app, tap “Parent settings” and enter your PIN.

How do I cancel the subscription?

In the Settings app, tap your name → Subscriptions → Solve To Play. Cancel at least 24 hours before the renewal date. Deleting the app does not cancel the subscription. Apple’s guide: Cancel a subscription from Apple.

How do I get a refund?

Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.

I bought it before. How do I restore my purchase?

Sign in with the same Apple Account, open the paywall and tap “Restore purchases”. With Family Sharing, family members get the purchase automatically.

How do I remove all data?

Delete the app. All settings and progress are stored only on the device and are removed with it. We don’t store any data about you or your kid; the anonymous error reports and usage statistics described in the Privacy Policy can’t be linked to you.

Last updated: 2026-10-09